Returns & Exchanges
At Pidgin Doll, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may return or exchange eligible items within 14 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the item in its original packaging, ensuring all tags, accessories, and certificates of authenticity are included.
Ship the Item
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our studio.
Receive Refund or Exchange
Once our team inspects the item, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing